Customer Interaction Workers Association of South Africa
We need to change the constant topic of contention amongst Call center workers. The issues like Toxic working conditions, unfair wages, unguaranteed job security, lack of benefits, and exposure to constant unfair arbitrary treatment by management. We can provide a collective voice for workers, negotiate on their behalf, offer legal support, and provide a sense of solidarity and support among colleagues. Joining CIWASA can help all call center and Customer Service workers address workplace issues, improve their overall job satisfaction, and ensure that their rights are protected.
Empowering call center professionals ensuring they recognize their doubt that they are Value & Strength
In the dynamic world of call centers, our mission is clear: to empower every employee with the unwavering belief in their unique value and inherent power. We are dedicated to fostering an environment where doubt has no place, and each professional recognizes their crucial contribution to the collective success of our industry. Through support, recognition, and a commitment to personal and professional growth, we stand firm in ensuring that every call center employee feels not just heard, but truly valued and powerful.
Come join us
We must redefine our worth in the call center, stepping up to enhance our value and contribute more significantly in the workplace.
Latest News
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27 September 2023
In light of workplace challenges, we’re dedicated to supporting call center professionals. Our initiatives provide valuable resources, fostering resilience and well-being. Together, we navigate challenges, ensuring every professional feels empowered and supported in their journey.
29 October 2023
In response to evolving industry landscapes, we’ve curated strategic insights for call center professionals. Our tailored strategies empower professionals to navigate change, optimize performance, and excel in dynamic environments.
17 November 2023
Our recent advocacy efforts secure wins for call center workplace equality. Through collaborative initiatives, we champion fair treatment and inclusivity, ensuring every voice is valued. This milestone reinforces our commitment to fostering a diverse and equitable environment for all.