A few words

About Us

Brief intro

Allow us to offer a brief introduction and provide insight into our identity.

Allow us to offer a brief introduction and provide insight into the identity of our call center union. At the heart of our union is a steadfast commitment to championing the rights and well-being of call center professionals. We stand united with a shared purpose – to empower, advocate, and foster a collaborative environment that ensures fair treatment and equitable conditions for all members. Our identity is rooted in the principles of solidarity, transparency, and resilience. As a collective force, we strive to elevate the voices of our members, shaping a workplace that values dignity, respect, and the pursuit of a better tomorrow. Join us in understanding the essence of our union, where every connection strengthens our resolve and propels us forward in the pursuit of a just and supportive workplace.

Embedded within the fabric of our call center union is a celebration of diversity and inclusivity. We recognize that our strength lies in the rich tapestry of backgrounds, experiences, and perspectives that our members bring. Embracing this diversity, we foster an inclusive environment where every individual is valued and heard. Our commitment to equality extends beyond rhetoric, shaping policies that promote fairness and opportunities for all, ensuring that our union reflects the vibrant mosaic of its membership.

As a call center union, we understand the power of knowledge in empowering our members. Through continuous education and information-sharing initiatives, we equip our workforce with the tools they need to navigate the complexities of the industry. Whether it’s understanding labor rights, enhancing professional skills, or staying informed about industry trends, we believe that an informed member is an empowered member. Our commitment to knowledge-sharing is a testament to our belief that an educated and skilled workforce is pivotal in shaping a resilient and thriving call center community. Join us in this journey of continuous learning, where knowledge becomes the catalyst for empowerment and collective growth.

Achievements

Our call center union takes pride in a myriad of achievements that reflect our unwavering commitment to the betterment of our members and the industry at large. Over the years, we have successfully negotiated and implemented policies that have significantly improved working conditions, ensuring a safer and more equitable workplace for our members. Through collaborative efforts, we have celebrated milestones in securing competitive wages, comprehensive benefits, and progressive career development opportunities. Our commitment to advocacy has not only elevated the standards within our union but has also contributed to positive changes in the broader call center landscape. As we reflect on our achievements, we see not just successes but the collective impact of a united and resilient membership striving for excellence and positive transformation in the call center industry.

Want to make a difference?

Join the CIWASA now for Fair Wages, Solidarity, Reasonable Hours, and Job Security!

Frequently Asked Questions

Here are some of our FAQ’s that our members need to know

What is the purpose of the call center union?

The union’s primary purpose is to represent and advocate for the rights and interests of call center employees. We work to ensure fair treatment, competitive wages, and a supportive work environment for all members.

What rights do I have as a union member?

As a union member, you have the right to collective bargaining, fair treatment, and representation in workplace matters. The union is here to ensure your voice is heard and your rights are protected.

What benefits does the union offer to its members?

As a union member, you gain access to collective bargaining, legal representation, and various resources aimed at improving your working conditions. The union also negotiates for competitive wages, benefits, and job security.

What types of issues can the union help me address in the workplace?

The union can assist with various workplace issues, including disputes, grievances, disciplinary actions, and concerns related to working conditions. We aim to ensure a fair and supportive environment for all members.